Refund Policy – Fitness Wears Industries

At Fitness Wears Industries, customer satisfaction and product quality are our top priorities. We are committed to delivering premium-quality apparel manufactured according to customer requirements and international quality standards.

Please review our Refund Policy carefully before placing an order.

  1. Eligibility for Refunds

Refunds or replacements are only applicable under the following conditions:

  • Manufacturing Defects: The item contains a verified defect in stitching, printing, embroidery, fabric quality, or overall production caused by our manufacturing unit.
  • Timeframe: Refund or replacement requests must be submitted within 30 days of receiving the shipment.
  • Product Condition: Items must remain unused, unwashed, and in their original condition with tags and packaging intact.
  • Proof Requirement: Customers must provide clear photographs along with a detailed explanation of the issue when submitting a claim.

Important Note

As most products are manufactured according to customer specifications, branding, sizing, or custom designs, custom-made orders are generally non-refundable unless a confirmed manufacturing defect is identified.

  1. Non-Refundable Items

Refunds or replacements will not be provided for:

  • Custom or Personalized Orders: Products manufactured according to approved designs, logos, measurements, or specifications.
  • Customer Damage: Items damaged due to improper use, washing, storage, or mishandling after delivery.
  • Incorrect Sizing Information: Products produced according to the measurements or size charts provided by the customer.
  • Sale & Promotional Items: Products purchased during clearance sales, discounted offers, or promotional campaigns.
  • Minor Variations: Slight differences in color, fabric texture, or print placement that may occur during bulk production.
  1. Refund & Return Process

To request a refund or replacement, please follow these steps:

  1. Submit a Request
    Contact our support team within 30 days of delivery via email or WhatsApp. Include:
    • Order number
    • Description of the issue
    • Clear photographs of the product
  2. Review & Approval
    Our quality control department will inspect the claim. If approved, return instructions will be provided.
  3. Return Shipment
    Customers must securely package and return the product to our facility in Sialkot. Return shipping costs may be the responsibility of the customer unless otherwise agreed.
  1. Refund Timeline
  • Once the returned items are received and inspected, customers will be notified regarding approval or rejection of the refund request.
  • Approved refunds are generally processed within 7–10 business days after inspection.
  • Refunds may be issued through:
    • Original payment method, or
    • Store/business credit for future orders, depending on customer preference and agreement.
  1. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Please contact your bank, payment provider, or credit card company, as international processing times may vary.
  • If the issue continues, contact our support team for immediate assistance.