Shipping Policy – Fitness Wears Industries

Fitness Wears Industries is committed to delivering your orders safely, efficiently, and on time from our manufacturing facility in Sialkot. We ensure that all products are professionally packed and shipped with care to maintain product quality during transit.

  1. Order Processing Time
  • Sample Orders: 3–5 business days.
  • Bulk Orders: 1–2 weeks depending on order quantity, customization, and production requirements.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Customers will receive order confirmation once processing begins.
  1. Production Time

After design approval and payment verification, estimated production timelines are:

  • Standard & Sample Orders: 5–7 business days.
  • Bulk & Highly Customized Orders: 2–4 weeks depending on:
    • Order volume
    • Fabric availability
    • Printing or embroidery complexity
    • Custom branding requirements

Important Note

Production timelines are estimates and may vary during peak seasons, holidays, or due to material availability.

  1. Shipping Methods & Charges

Shipping Charges

  • All shipping costs are the responsibility of the customer unless otherwise agreed in writing.

Available Shipping Carriers

We ship internationally using trusted logistics partners including:

  • DHL
  • UPS
  • FedEx
  • Pakistan Post

Freight Options

Depending on order size and customer preference, we offer:

  • Air Freight
  • Sea Freight
  • Road Transport

Customer-Arranged Shipping

Customers may appoint their own freight forwarder or logistics company.

Important: If shipping is arranged by the customer or third-party forwarder, Fitness Wears Industries is not responsible for shipping delays, damages, or delivery issues after handover to the carrier.

Company-Arranged Shipping

If shipping is arranged by us, we ensure timely dispatch and coordination with the selected carrier.

International Trade Terms

We operate under multiple international shipping terms including:

  • DDP
  • EXW
  • FOB
  1. Shipping Confirmation & Tracking

Once your shipment has been dispatched, tracking details and shipping confirmation will be shared via email or WhatsApp so you can monitor the delivery status.

  1. International Shipping

We proudly ship worldwide from Sialkot.

International Delivery

Delivery times vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local courier services

Customs Duties & Taxes

Customers are responsible for all customs duties, import taxes, VAT, or additional charges imposed by their country’s regulations.

  1. Delays & Unforeseen Circumstances

Delivery timelines are estimates only.

Fitness Wears Industries is not liable for delays caused by:

  • Customs inspections
  • Weather conditions
  • Carrier or airline disruptions
  • Political or transportation issues
  • Other circumstances beyond our control
  1. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Fitness Wears Industries will not be responsible for delayed, lost, or misdelivered shipments resulting from incorrect address details provided by the customer.

  1. Lost or Damaged Shipments

If your shipment arrives damaged or is lost during transit, please contact us immediately with:

  • Order number
  • Shipment details
  • Photos of the damaged package/product (if applicable)

We will coordinate with the shipping carrier and work toward a suitable resolution as quickly as possible.